Shipping policy

At Fastlane Restore, we aim to deliver your order quickly, securely, and affordably. Please read our shipping policy carefully before placing your order.





1. Processing Time



  • Orders are processed within 1–3 business days after payment is received.
  • Orders placed on weekends or public holidays will be processed on the next business day.






2. Shipping Times



Estimated delivery times vary depending on destination:

Orders over $60 Free Shipping

(Standard rate $3.79)

 

Destination

Estimated Delivery Time*

UK

5-10 business days

USA

7-15 business days

Australia

7-15 business days

Rest of World

10-20 business days

 

*Delivery times are estimates and not guaranteed. Delays may occur due to customs, weather, or courier issues beyond our control.





3. Shipping Costs



  • Shipping costs are calculated at checkout based on your location and chosen shipping method.
  • Free shipping may be offered during promotions or when you spend over a certain amount (see banners/offers on our website).






4. Tracking Your Order



  • Once your order is shipped, you will receive an email with a tracking number.
  • Tracking updates may take 24–48 hours to appear after dispatch.






5. Customs, Duties & Taxes



  • International customers are responsible for any customs duties, import taxes, or fees applied by their local customs office.
  • We cannot be held responsible for delays or charges caused by customs clearance processes.






6. Incorrect Shipping Information



  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for orders shipped to incorrectly provided addresses.
  • If you realise there is an error, contact us immediately at

    support@fastlane-restore.com

    — we can make changes only if your order has not yet been dispatched.






7. Lost or Delayed Packages



  • If your order is significantly delayed or lost in transit, please contact us so we can investigate with the courier.
  • Refunds or replacements will be handled on a case-by-case basis.






8. Contact Us



If you have any questions about our shipping policy, please contact us at:

📧

support@fastlane-restore.com

 

📍

71-75 Shelton Street

covent garden

London

WC2H 9JQ